Return and Refund Policy

Any request for return/refund of product purchased from our website can be raised within 15 days of receiving the product.

Requirements for Return/Refund:

• Refunds are applicable only for damaged or incorrect product delivered.
• The returned product should be in its original packaging, original box, price tags and invoice and should be unopened and unused
• The Company may levy shipping charges in some cases.
• Replacements are subject to availability of products
• In case of a wrong product, exchange can be done only with the original product ordered.
• For a prepaid order, processing the refund in your payment method will take around 7 business days.
• For a Cash on Delivery order, your bank account details will be taken to credit the refund amount within 7 business days.

Our Return Process

• Email us at: customercare@atra-labs.com to initiate the return of your item.
• We will call you back to explain about the return process
• Our courier partners will arrange for the pick-up of the item from your place

Legal Name: ATRA LABS PRIVATE LIMITED